Membership FAQ

I forgot my password. How do I reset it?

Go to and click on “lost your password.” This will send you an email from that will give you the option to reset your password. If you can’t find this email, be sure to check your spam folder, and search your inbox for keywords “Password Reset” in the subject line. 

When I try to create an account on the AAJA website, I am getting a message saying “user already exists”

Follow the instructions above for obtaining your password using the email address you used in the membership sign-up.

Once you’ve reset your password, log in at with your credentials. Click on the “Member Dashboard” which can be found under the “Join” menu bar. From there, click on “Renew My Membership.”You’ll be able to pick your appropriate member level.

Be sure to use the SAME email address on the sign-up / payment pages. If you’d like to automatically renew your membership, you can also opt into this feature at this stage. 

I am logged in and trying to join/renew my membership, but can’t seem to move past the initial sign-up page.

You must click the yellow box with the level and amount to confirm your membership level. Please also be sure to use the SAME email address that you created your login with. If you are a returning member. If you are renewing, be sure to use the same email that you got your last membership receipt. 

I am a current member, I renewed in 2020 and my Membership ID is #######, but I can’t seem to log in.

AAJA no longer uses a Membership ID. The email address you use to sign up for membership  is how we identify your membership with us. Thus, we encourage you to use a personal email address so we may continue to support you throughout your lifetime even as your job or professional identity changes. 

If you signed up before January 2021, you will need to create a NEW password for yourself at Please use the SAME EMAIL address from your last membership email receipt; this will connect your previous membership. Once logged in, please click on your Member Dashboard to fill out your Member Profile in order to update us with your most current information. 

I don’t see my name on the Member Dashboard like I used to. Am I logged in?

If you were a previous member to AAJA, you will no longer see your name next to a gear. At this time, the only information on the Member Dashboard is your membership expiration date. Please note if you just renewed or joined, please allow our system 24 hours to update your membership expiration date.

Why is my “Membership End Date” blank on my Member Dashboard?

If you just joined/renewed your membership, please wait about 24 hours for this to reflect on your Member Dashboard. If you processed a membership offline, please wait about 48 hours for our system to process.

NOTE: Members with a lifetime membership have no membership end date. 

Where did the Career Center go? 

If you are trying to access the Career Center, it has moved to Because it is a separate database from our membership, you will need to create a SEPARATE login and password that are not connected to your membership profile or login.

Can I get a refund for my membership?

Membership dues are non-refundable. Please refer to AAJA’s Membership Terms and Conditions.

I no longer want to auto-renew my membership annually; how do I change my membership level?  

Forward your membership receipt to with “Cancel Auto-renew” in the subject line. Please refer to AAJA’s membership terms and conditions.

Why has my IP address been blocked?

If you are having an issue with logging into your account (i.e. you try to log in and the message on the browser says your IP address has been locked), this is usually from too many unsuccessful attempted logins. If your IP address is locked, please wait one hour before attempting to login again. If, after one hour, you are still unable to log in, please email  

NOTE: If you use a VPN that is known to get blocked from many sites, you may need to use a VPN that is more trusted.

Inquiries about AP Stylebook Discount:

To access the AP stylebook discount, if you don’t yet have an account with them, please register one with the same email address associated with your AAJA membership – in your case, this email address.

On registration, select, “Associated Press Member Organizations” and enter the email address associated with your AAJA membership. 

it might take a couple days for verification, but once verified, you should be able to access any AAJA discounts.